From the BBB reviews “this is not what you are used to hearing” is not a true statement. Sunny fitness has many of the similar BBB complaints that sadly I found out after my purchase. Sunny fitness will be hearing from me again maxkare treadmill when the belt I put on needs replaced again. After a week they advised to diagnose by sending me a YouTube video link to take off guard and do various things with belt, flywheel, etc… to try and figure out the specific issue.
It took weeks of back and forth with their support to have them even send me a replacement part. And when I finally made the replacement, it didn’t work. They had to send me a new treadmill, which while appreciated, meant I had to pay for bulk garbage removal of the first. After spending hours putting it together, the SINGLE piece that arrived assembled didn’t work.
The customer service personnel went above and beyond to take care of us. I highly recommend your product and your customer care. I have bought two products from Sunny Health and Fitness. Each was faulty and cost me an obscene amount of time.
Generally, you can expect a credit or refund, less a restocking and handling fee, in the same form of payment originally used for your purchase. Credits will be issued within 30 days of the manufacturer receiving your Costway Folding Treadmill returned product back complete and in good, unused condition in original packaging, and them issuing Cura360 an approval. You will be refunded the purchase price, less the Restocking Fee & applicable shipping fees.
You control the resistance with a simple dial, which transitions well between levels, but as there is no screen or cadence checker it’s impossible to know exactly what speed or resistance you are at. This is a shame, as it would be good to know the intensity you are working at – especially if you are following an online class and being told to be at a certain level. The Sunny Health & Fitness bike comes with front transportation wheels, so it’s easily portable. It also doesn’t need to be plugged in, so you don’t need a power source nearby.
We’re sorry you are experiencing this issue, and would love to help you solve it. Let the SunnyFit app recommend a program for you based on your preferences- with or without equipment. It’s very heavy, and takes a bit of effort to get out of the box, but assembly is quick and easy and it’s intuitive to use. This bike is pretty no frills so if you’re someone who needs lots of tech and gadgets, this is not the one for you. You can do it on your own, but it might be handy to have a friend to help lift the main, heaviest bit of the bike. We also found putting the pedals on quite tricky – there is definitely a knack to that, so call for backup if you struggle with this, too.
We review brands to help you make a smarter purchase decision. On the company’s website, most of its best-selling products have hundreds of positive ratings. For instance, the Recumbent Exercise Bike has 238 user testimonials with an average score of 4.8/5 stars.